FAQ

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Please wear a face mask, as well as comfortable clothing, athletic wear, and preferably no jewelry.

First visits usually last one hour, and will include a comprehensive evaluation as well as applicable treatment administered by one of our licensed therapists. After reviewing your medical history along with your diagnostic tests your evaluation may include assessment of your current functional abilities/inabilities, pain level, as well as flexibility, strength, balance and endurance.

Your physical therapist will thoroughly explain your personal, customized treatment plan, along with expectations for recovery.
No, you may actually refer yourself directly for physical therapy. Advantages of a physician referral include a more detailed explanation of what is going on with your body, and possible diagnosis and suggestion for treatment.

Please arrive 15 minutes before your first appointment in order to complete all necessary paperwork.

Photo identification (Valid Driver’s License, Valid State ID, School ID Card, or Valid Passport)Form of payment due at the time of servicePrescription/doctor referral (if applicable)Insurance card (if applicable)
Patients are welcome to bring a family member to their physical therapy sessions to assist with providing history information and to ask questions. It is the patient’s prerogative to include someone in their session for this purpose. Mothers with small children are asked to determine if their care plan would be compromised if children were in the room during treatment. 

Knowing the responsibilities and distractions of child care, we encourage women to secure child care for your appointments. We do not provide child care during your appointments, and, for your child’s safety, they must be supervised.

Yes, one of the unique features of our clinics is that you will be seen by your physical therapist at every appointment. If for some reason your therapist is ill, we will notify you and give you a choice to postpone until your therapist returns to work, or to use an alternate therapist.

All our patients are treated in private rooms with doors – not in a large gym with simple curtained-off sections.
Patients are usually asked to exercise at a safe level, just beyond their current limits or comfort zone. These exercises are designed to give you the tools to do some of your own beneficial physical therapy. It is our ultimate goal to get the patient to a point where they can maintain themselves by doing their exercises at home or at a gym. Long term goal is to facilitate the ability for patients to be independent and not reliant on us, medication or other treatments. 

Physical therapy is not a quick fix. We prescribe therapy that follows the way our anatomy and bodies need to operate. This requires a certain amount of time for certain types of tissue in the body to be repaired. Depending on the damage to the tissue will affect the time it takes for repair. If you try and speed the process, you could reinjure yourself.

In addition to the “physical” therapy, there has to be “mental” therapy as well - which is good old fashioned patience and perseverance. Physical recovery happens in stages, and you have to be present for the whole program, from beginning to end, if you want lasting results.


In many cases, GTSI can offer an interest-free payment plan. We do offer financial hardship discounts for services rendered when patients have the ability to demonstrate need when it comes to meeting their financial obligations to GTSI. To learn more about our financial assistance offering and understand whether you are eligible for a financial hardship discount please contact us for more information.

Physical therapy deals with the entire body, anywhere from the inner ear and vision to the arms and legs. Physical therapists look at the body as a whole and are focused on getting people up and walking and working on balance, overall strength and core strength. Occupational therapy specializes a little more in the upper extremities, arms and hands. OT is very task-related and goes more into depth with someone’s fine motor skills and memory-type exercises and cognitive strategies. 

Often PTs and OTs collaborate with others on a therapy team—doctors, nurses, social workers, speech therapists, recreational therapists and music therapists.

GTSI believes everyone, to an extent, will experience levels of improvement. This is also depending on the patient’s willingness to put forth the effort, following their prescribed individual therapy and exercise plans. But even though you’ve done everything you can, not everyone gets significantly better.

When clients go home with an exercise program, caregivers can encourage their clients to do the exercises, and in some cases, aid in this process as long as they follow the guidelines prescribed. Realize that the caregivers are not the ones prescribing the exercises. Many clients get pictures of their physical therapy exercises, and caregivers can go through the pictures with the clients. Oftentimes, care clients respond better to a caregiver than maybe their spouse or family member. Caregivers are also helpful when a client is a fall risk or their balance is off and they still need to get up and walk or get their heart rate or breathing up. 

Also, caregivers are trained to recognize anything unusual with their client, and the caregivers report those changes to their supervisor. That’s the value of the regular interaction between the client and caregiver. They get to know each other, and the caregiver recognizes when something is off.
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